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this makes me so mad…

Too often I am seeing this happen in the women groups I am in on Facebook and it's got to stop.   When I posted this video I knew it would touch a nerve with many women and even a few men. It spurred me to do some more research into the statistics and impact this has...

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How to resolve missed sales opportunities quickly

I am hearing from a lot of retailers that trade is down and the first question I go back with is "how often are your team picking up the phone and connecting with their clients"?  Often the response is "not enough". It can be easy to sit back and hope that your latest...

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Bean Bags and Coffee Machines

Will fancy bean bags and coffee machines cut the mustard for you to become an employer of choice?  The cost of team attrition for you and your company is massive.  Fastest way to increase their engagement is training and coaching..... Don't be left always recruiting...

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9 Reasons Salespeople crash & burn

I have been researching information about the difference between successful sales people and unsuccessful sales people in many different industries and below are the top nine reasons why sales people fail to close more sales. 9 Reasons …… Lack of belief in Product or...

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Complaints are great for your business…IF…

.....you handle them with care and respect and go above and beyond to solve their problem. A customer complaining is often seen as the worst nightmare for business owners.   The team members receiving the complaint dread them.  And for the majority of customers its a...

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You Are Not The Magician.

Imagine coaching from the place that you are the magician?  It's likely to involve you doing most of the talking.  The person you are coaching passively listens, nods where appropriate, barely contributes and weakly agrees to take action. You may feel great about your...

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I was listening to an interview last night..

At 11pm last night as I was about to head to bed it was inspiring to watch this 15 minute video of Gary Vaynerchuk and Jack Delosa it was really awesome..... ... quoting the Vee man himself.... "If you don't know yourself you are finished. I truly believe that - you...

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