What does Yvonne Hilsz speak about?…..

Yvonne Hilsz is recognised as one of Australia’s leading female Sales and Customer Service specialists, with a passion for helping companies, teams and individuals to be the very best they can be – in any market and no matter what their job description says.

Yvonne incorporates powerful and proven strategies with an engaging and upbeat presentation style presentations ranging from 60 minute keynotes to half day or multiple day workshops. Your audience will walk away with tools and strategies they can easily implement.   An outline of key topics is below, and they can be tailored to suit your audience.

Download Yvonne’s Speakers Kit 

DESTINATION INSPIRATION 

It’s a sad fact, but customer satisfaction is just not doing your business any favours. Customers expect exceptional customer service in every interaction with your business, as much as they expect their next breath to happen. In order to stand out amongst your competition your Destination should be Customer Inspiration.

In this dynamic keynote presentation Yvonne shares her inspiration for driving your team to create a culture of inspiration. Your audience will walk away with:

  • An easy to implement framework to create the winning formula for mastering success.
  • An understanding of the psychology of service and how to improve service in any industry;
  • Knowledge of how creativity provides better service; and
  • Strategies to turn basic to brilliant.

Key Message:  Sales and Service, Leadership, Team Development, Thought Leadership.

Perfect Audience:  Sales and Service Teams, Leadership and Executive Roles, Business Owners, Retailers.

5 STAR SELLING

With so much competition in every industry, customers are using the Internet to gather data … but what they’re really seeking is wisdom.

Did you know more than 40% of surveyed customers feel that most retailers fall short.

The fact is with up-skilled sales staff 75% of customers are likely to purchase more items; and 25% of customers are more likely to increase their order – why and how can this be?

The answer is simple, by choosing the right team who love the product they’re selling and are rewarded for their efforts. This practical and engaging keynote will leave your audience:

  • With the keys to providing 5 star service for each and every customer;
  • How to implement a sales strategy to bring out the best in your sales team;
  • Practical information about how to handle problems and turn them into opportunities;
  • Why ‘go for no’ is a winning strategy.

Key Message:  Sales and Service, Leadership, Team Development

Perfect Audience:  Sales and Service Teams, Leadership and Executive Roles, Business Owners, Retailers.

COWBOYS TO ROCKSTARS 

These days competition in business is tough and you need to stand out from the pack to outperform your competitors.

So, what’s the best way to stand out?

It’s really quite simple – a high performing team of rockstars will ensure you stand out and are the recognised leader in your industry. In this enlightening keynote presentation I’ll teach you how to identify and nurture the rockstars in your team to multiply team sales and performance. You’ll learn:

  • A simple yet powerful methodology for recruiting the right sales and service teams;
  • Learn what your team need from YOU to be high performing sales and service staff;
  • A foundation to empower your team, upgrade the team culture and exceed expectations.

Key Message:  Sales and Service, Leadership, Team Development, Sales Performance

Perfect Audience:  Sales and Service Teams, Leadership and Executive Roles, Business Owners, Retailers.

MOMENTUM

There’s nothing Yvonne loves more than helping women to feel empowered and inspired to take control of THEIR future. As a Certified Breakthrough Coach, she’ll give you simple strategies to breakdown the limitations holding women back from success they seek and deserve in life and business.

In this lively and enthusiastic, and practical keynote you’ll walk away with:

  • A pathway to creating the life you love;
  • The courage to step up in business and achieve great results;
  • Permission to earn more, dial up your self belief and dial down your self doubt;
  • The opportunity to learn more about yourself and unlock your natural talents to feel more fulfilled.

What are you waiting for? Start taking control and move to the next level in business with certainty about how your success looks and how to be on purpose in your career choices.

Key Message:  Women in Business, Sales and Service, Leadership, Team Development, Sales Performance

Perfect Audience:  Women, Sales and Service Teams, Leadership and Executive Roles, Business Owners, Retailers.

Pin It on Pinterest